Before you send
Confirm that your shipping service accepts the product and that the customer can supply the required recipient details. Agree who will handle customs questions and import charges before taking the order.
Check the recipient’s tax ID, the parcel clearance route and who pays import charges. Keep clear product descriptions and evidence of the price paid.
Confirm that your shipping service accepts the product and that the customer can supply the required recipient details. Agree who will handle customs questions and import charges before taking the order.
Brazil requires a recipient identifier: CPF for an individual, CNPJ for a business, or a passport for a foreign recipient. CPF/CNPJ registration must be in good standing. Confirm the details with your customer and pass them securely to the shipping provider.
Federal import duty and state ICMS are separate charges. Treatment depends on the value, recipient and whether the purchase qualifies for Remessa Conforme, Brazil’s compliant ecommerce programme. Zero federal duty does not necessarily mean tax-free. Check the current official calculation before quoting a delivered price.
Give a specific description, quantity and value for each item, alongside sender and recipient details, freight and insurance. Keep the invoice, order confirmation and payment evidence together. Brazil’s customs value includes the goods, freight and insurance.
Check the official prohibited and restricted goods list before offering delivery. Alcohol and many used or reconditioned goods cannot use the standard parcel declaration; exceptions and other import routes may apply. A low price does not override a product restriction.
The postal operator or courier files the usual parcel import declaration, called a DIR. Ask the provider to confirm eligibility for that route and whether another declaration or permission is needed. Goods for resale in Brazil have different conditions from a customer’s personal purchase.
Relevant to: UK retailers selling to Brazilian consumers, especially through platforms and logistics operators participating in Brazil’s Remessa Conforme compliance programme.
Check that seller details, order values and payment records agree. Ask your platform or customs representative what supporting records it needs; do not artificially split orders to obtain tax treatment.